Frequently Asked Questions

What requirements are needed to participate?
CharityCall services are available to all qualified and approved 501(c)(3) Non-Profit Organizations.Each prospective non-profit will first need to complete the Partnership Inquiry Form. Once this is done, the prospective non-profit will be required to comply with the Approval Requirements for Participating NPOs and complete and execute the CharityCall Application and Letter of Agreement for approval.

What Fees are required to participate?
Our Fees are limited to the following:

• An initial one-time $350 Set-Up Fee is payable with Agreement acceptance

• A base Monthly Service Fee of $250 (payment options available)

• A "per donation" fee of 5% (exclusive of any applicable PayPal, credit/debit card or other financial processing charges)

How long does it take to get up and running?
Once the completed Application and Letter of Agreement have been submitted and approved, the set-up/implementation efforts can take place within a 10-14 day time frame. The only exception will be approval time from Apple on each Client-based App.

How are donations collected and paid?
Donations collected via the #505 and/or SmartPhone (PayPal) platforms will be received by our fiscal agent, Global Impact, for management, reporting, disbursement and receipting on behalf of CharityCall LLC. Global Impact shall provide monthly disbursement to Client Charities within a period of 60-days from date of receipt of said donations.

What is the difference between SMS and ADC?
Our #505 donation access platform for AT&T Wireless subscribers utilizes what is called an ADC Abbreviated Dialing Code and operates much like accessing Directory Assistance at 411 and Emergency Assistance at 911. Unlike SMS (texting) ADC access results in an actual phone call to a service.

Is there a customer support line available?
We prefer to provide individual help and info to our clients when they require it. The best way that we have found to accomplish this is to ask that all requests for help, info and support be issued via our Help and Contact Us sections.

How much will the custom app cost?
The cost of the Client-branded App is included in the Start-up fee. If client should desire to have customization features such as color scheme and layout format, additional fees will become applicable. Learn more about Custom Apps.

I do not have a PayPal account. What do I do?
In addition to PayPal, the donor will be able to issue the donation by selecting the Email Invoice billing option. The Email Invoice will include a process to establish a PayPal account for future donations.

What initial implementation support does the charity receive?
A "How to" Toolkit is included for each non-profit client. We are well aware that for most of our non-profit clients the "mobile donor arena" is completely new territory. For this reason we have prepared a set of "how to" tools to successfully guide your organization in an effective mobile donor campaign.

What sort of management tools are provided?

• News feed ( RSS, Twitter and Facebook interface) plus manual text entry.

• User analytics

• Detailed user data (full name, email address, donation details, mailing address, date/time, location)

• User selected reporting by data category

• email portal for special communication with mobile donors

How does the donation reminder work?
Once a donation is issued, the user will be offered the option to set-up a routine reminder to donate again based on a selected calendar interval, i.e weekly, bi-weekly, monthly, etc. The reminder will be sent to the donors email address at said selected times.

What percentage of my donation is actually received by my designated charity?
Ninety-five percent of your donation dollars, less any applicable credit card clearing charges, are distributed directly to your designated charity or cause. CharityCall and our partners provide all of the operational donor services at a total cost of only 5% of donations.

How does the CharityCall #505 Donation/Giving System work?
CharityCall provides wireless cell phone users the ability to issue a fixed $25.00 donation to selected charitable organizations/foundations/causes by use of an Abbreviated Dialing Code. From a wireless phone the user dials #505 to enter the CharityCall system whereby they can donate by selecting from either a category of causes or a specific client charity's 2-digit ID code. The selected cause/charity is granted a flat $25.00 donation that is to be posted to the user's next monthly wireless billing statement. Donations billed and collected from the wireless carriers are then issued to CharityCall within 60-days.

Where can I review a list of the charities included in the "Causes" categories?
You can do so by going to our Participating Charities page.

How does the #505 money get to the organization of my choice?
Donations are forwarded to charities on the 15th of each month.

My #505 donation was denied. Why?
Your wireless carrier limits users to a monthly limit of $100. for the purpose of auxiliary purchases and donations. If you have exceeded this limit within the calendar month then you may experience a denial. If this has happened please try to re-submit your donation at a later date by dialing #505 from your wireless phone.

Can I cancel a #505 donation?
You will need to first contact your wireless carrier directly. In the event that the funds have already been disbursed to the charity you specified, you will need to contact the charity directly to request a refund. CharityCall cannot guarantee that a charity will refund your donation. The decision to refund a donation is entirely at the discretion of the charity. You can locate the contact information for the subject charity by reviewing the information on our Participating Charities page.

Do charities that receive contributions through CharityCall #505 have access to donor contact information?
No. Your wireless carrier does not provide CharityCall with your contact information.

Can I get a receipt for my #505 donation?
Should you desire to receive a receipt for your donations made through CharityCall, you may do so by completing the online form on our Get a Donation Receipt page.