What requirements are needed to participate?
CharityCall services are available to all qualified and approved 501(c)(3) Non-Profit Organizations. Each prospective non-profit will first need to complete the Partnership Inquiry Form. Once this is done, the prospective non-profit will be required to comply with the Approval Requirements for Participating NPOs and complete and execute the CharityCall Application and Letter of Agreement for approval.
What Fees are required to participate?
Our Fees are limited to the following:
An initial one-time $350 Set-Up Fee is payable with Agreement acceptance
A base Annual Service Fee of $3000. ($250/mo payment option available)
A "per donation" fee of 5% (exclusive of any applicable PayPal, credit/debit card or other financial processing charges)
How long does it take to get up and running?
Once the completed Application and Letter of Agreement have been submitted and approved, the set-up/implementation efforts can take place within a 7-10 day time frame.
How are donations collected and paid?
Donations collected via SmartPhone (PayPal) platforms will be received by our fiscal agent, Global Impact, for management, reporting, disbursement and receipting on behalf of CharityCall LLC. Global Impact shall provide monthly disbursement to Client Charities within a period of 30-days after the close of each month in which donations were issued.
Is there a customer support line available?
We prefer to provide individual help and info to our clients when they require it. The best way that we have found to accomplish this is to ask that all requests for help, info and support be issued via our Contact Us section.
How much will the custom app cost?
The cost of the Client-branded App is included in the Start-up fee. If client should desire to have customization features such as color scheme and layout format, additional fees will become applicable.
I do not have a PayPal account. What do I do?
In addition to PayPal, the donor will be able to issue the donation by selecting the Email Invoice billing option. The Email Invoice will include a process to establish a PayPal account for future donations.
What initial implementation support does the charity receive?
A "How to" Toolkit is included for each non-profit client. We are well aware that for most of our non-profit clients the "mobile donor arena" is completely new territory. For this reason we have prepared a set of "how to" tools to successfully guide your organization in an effective mobile donor campaign.
What sort of management tools are provided?
News feed ( RSS, Twitter and Facebook interface) plus manual text entry.
User analytics
Detailed user data (full name, email address, donation details, mailing address, date/time, location)
User selected reporting by data category
SMS Alert portal for special communication with mobile donors
How does the donation reminder work?
Once a donation is issued, the user will be offered the option to set-up a routine reminder to donate again based on a selected calendar interval, i.e weekly, bi-weekly, monthly, etc. The reminder will be sent to the donors email address at said selected times.
What percentage of my donation is actually received by my designated charity?
Ninety-five percent of your donation dollars, less any applicable credit card clearing charges, are distributed directly to your designated charity or cause. CharityCall and our partners provide all of the operational donor services at a total cost of only 5% of donations.
